I tried this after hearing a few product raves. I'd been after a balm cleanser for a while and this sounded like a good, inexpensive introduction. The packaging is nice and simple, it smells delicious but I haven't been able to get on with it at all.
The product is a solid balm which melts with the warmth of the skin. I find it easy enough to massage in but it is extremely oily. It doesn't emulsify with water and I find it impossible to wash it off without leaving a heavy amount of oil residue on the skin. I use a dampened muslin cloth (not the one that comes with it) to wash it off but even the texture of the cloth is not enough to remove the oil.
I don't feel at all happy with leaving this amount of oil on my skin. It's entirely possible that this wouldn't clog the pores but I do worry about that possibility. Whenever I've used it, I've ended up washing my skin with a foaming face wash afterwards, which seems to defeat using the balm cleanser in the first place.
I do wonder whether this would work better for different skin types. The residual oil may work well or not be detectable on drier skins. Sadly for me this hasn't been a good buy. It's a reasonable price, smells lovely but as it doesn't wash off well, it's definitely a thumbs down for me.